Mobile app

Plans, billing & family

What Premium Shield actually unlocks, the three ways to buy it, and how to cover your household. Reached from Home → Upgrade to Premium Shield or Settings → Account → Subscription Plan.

Free vs Premium Shield

Every account has Basic Protection: free, forever, no card. It covers the everyday services:

  • Request Towing
  • Report an Incident
  • Request Security Escort
  • Police Directory, history, notifications
  • Your first ambulance request

Premium Shield adds the part that puts people in motion for you:

Emergency SOS slider
The one-slide silent alert with live GPS and audio streaming.
Guardian Mode
Hands-free detection of gunshots, screams, struggle and safe words.
Priority ambulance & towing
Your requests go to the front of the dispatch queue.
Police escalation
Plus abduction rescue (T&Cs apply) and robbery intervention.

The plans screen puts it in one line: "Maximum Safety, Zero Compromise."

Individual Premium

One person, one account. Billed on the cycle shown on the plan card. Everything in the list above.

  1. Open Subscription Plans

    Home → the Upgrade to Premium Shield banner, or Settings → Account → Subscription Plan.

  2. Select "Individual Premium"

    Tap More details on any card to expand the full feature list before you commit.

  3. Tap "Get Premium Shield"

    You go to checkout.

Student Premium

"Discounted • school ID required." Same protection as standard Premium (stolen phone and asset protection, 24/7 abduction and ambulance dispatch), heavily discounted while you are enrolled.

The student flow is pay first, verify after:

  1. Tap "Pay & Verify Student Plan"

    Complete the payment as normal.

  2. Upload your school ID

    Straight after payment the screen offers Upload School ID: "Payment received. Upload your school ID to activate your student plan."

  3. Wait for review

    Status becomes "Payment received. Your school ID is under review, you will be notified once approved." You are told in your Inbox.

  4. Verified

    "Your student plan is verified and active." If the ID is rejected you get a Re-upload School ID button. Use a clear, well-lit photo showing your name, the institution and an expiry or session year.

Family plans

Cover your household. Billed yearly, priced by household size.

  1. Choose your household size

    "Choose your household size (billed yearly)". The app lists the available sizes as Family of 3, Family of 4, and so on.

  2. Need something bigger?

    Tap the Custom / Contact us card. It opens an email to support@rapidemergencysystem.com about a custom family plan.

  3. Pay

    Then add your members. See Managing family members.

Checkout and payment methods

Which gateway you see depends on your platform. The checkout screen tells you which one is handling the money.

PlatformGatewayFooter reads
iOS / iPadOSApple In-App PurchaseAES-256 Encrypted · Billed via the App Store
AndroidPaystackAES-256 Encrypted · Secured by Paystack

What the checkout screen shows

  • SELECTED PLAN: the plan and its price.
  • SUMMARY: subtotal, transaction fee (None on the App Store, ₦0.00 on Paystack), and the total.
  • SUPPORTED METHODS: the cards and channels accepted.
  • Links to the Terms of Use (EULA) and Privacy Policy.
  1. Tap Pay Now / Subscribe

    The button carries the amount. You see "Connecting to Paystack..." or "Opening the App Store…".

  2. Complete payment

    Trying to leave mid-payment asks: "Your payment is not complete. Are you sure you want to leave?"

  3. Verification

    "Verifying payment...": the app confirms the charge with our servers before activating.

  4. Done

    Payment Successful!: "Your Premium Shield is now active. You have full protection." Note the Ref: shown; it is your receipt.

If you were charged but it did not activate

You may see: "We couldn't confirm your purchase with our servers. If you were charged, your subscription will be honoured. Reopen the app." That is the correct behaviour, not a loss. Reopen the app; on iOS also run Restore Purchases. If it is still not active after that, email support with the reference.

Restore purchases

At the bottom of the plans screen: Restore Purchases. Use it when you have paid before but the app shows you as free: after reinstalling, after switching devices, or after signing in on a new phone.

  • Success: "Purchases restored, premium is active."
  • Nothing found: "No active purchase found to restore.": check you are signed into the same store account you originally paid with.

Managing family members

With an active family plan, go to Settings → Account → Manage Family → Members.

The screen shows your seat usage: "You can add N more" or "All slots are filled." Without a family plan you get "No active family plan" and "Subscribe to a family plan to add and manage members" and a View family plans button.

Adding a member

  1. Tap "Add member"

    The sheet explains what happens: "They get their own Premium account. Login details are emailed to them."

  2. Fill in their details

    Full name and email address are required; phone number is optional.

  3. Set a password, or let us generate one

    Toggle "Set a password (otherwise we generate one)". A password you set must meet the same rules as your own: 8+ characters, upper, lower, a number and a special character, checked live as you type.

  4. Tap "Add member & send invite"

    Confirmation: "Member added, login details emailed to them." They download the app and sign in with that email.

Removing a member

Tap the remove icon on their row. You are warned: "[Name] will lose Premium protection from your plan." Confirm with Remove, and you get "Member removed" and the seat frees up immediately.

Members keep their own account

Each family member has their own login, their own emergency contacts, their own medical information and their own history. You are paying for their protection, not watching over it; you cannot see their alerts.

Billing history

Settings → Account → Billing History. Every payment on your account, with plan name, amount and date. A new account shows "No billing history yet." Use this screen when you need a reference number for a support query or an expense claim.

Cancelling or changing a plan

Bought viaHow to cancel or change
Apple / App StoreiOS Settings → [your name] → Subscriptions → RapidShield. Apple, not RapidShield, controls the renewal.
PaystackEmail support@rapidemergencysystem.com with your account email and the payment reference from Billing History.
Corporate seatYour employer manages it in the enterprise portal. Talk to whoever manages it there.

Upgrading between plans is simply buying the new plan from the plans screen. Your protection stays continuous.