Estate manager

Running a gated estate on RapidShield: register it, add your residents and gate staff, set the entry-code rules, and audit every movement through the gate.

Register your estate

From the login screen choose Register your Estate: "Give residents secure visitor entry codes and gate management." Your registration is verified before it goes live.

1. Estate details
   • Estate name: e.g. Palm Grove Estate
   • Estate address: street, city
   • Anticipated residents: your expected household count
2. Your manager account

   First name, last name, email, phone, and a password (8+ characters, entered twice). Use the eye icon to check it before submitting.

3. Referral code

   Optional: entered in caps, e.g. JANE2025.

4. Payment receipt

   Optional: attach an image or PDF. The form confirms with "Selected: <filename>" and its size.

5. Submit and wait for approval

   "Registration received", then "Your estate is pending approval. We've emailed your login details. You'll be notified once approved."

Estate dashboard

Titled with your estate's name. Four stat cards give you the live picture:

Below them, four shortcuts: Manage Residents (add individually or via CSV), Gate Staff (add security personnel), Code History (audit codes & entries) and Settings (code TTL & entry/exit rules).

Residents

Sidebar → Residents. A searchable table, headed "Search name, email or house…", showing each resident's Email, House and a Remove action.

Adding one resident

1. Click "Add Resident"

   Fill in First name, Last name, Email address, Phone (optional) and House / unit address.

2. Use their real email

   The Estate tab only appears in the app for the exact address you enter here. A typo means the resident calls you saying "it's not working".

3. Get the house number right

   It is what the gate officer sees when verifying a code. "12B" is useful; "House" is not.

Bulk-import residents

The Residents page accepts a CSV with these columns, in this order:

firstName, lastName, email, phone, houseAddress

1. Build the file

   Header row exactly as above. One resident per row. Leave phone blank rather than removing the column.

2. Upload it

   The portal parses and imports the rows.

3. Spot-check the result

   Search for two or three names in the table afterwards and confirm the house addresses landed in the right column.

Gate Staff

Sidebar → Gate Staff. These are the security officers who verify codes at the gate.

1. Click "Add Gate Staff"

   First name, Last name, Email address, Phone (optional).

2. Set a password, or leave it blank

   The field says it: "Password (optional, auto-generated if blank)". Leaving it blank generates one and emails it to them.

3. Show them how to sign in

   They can use the web gate console or the Estate Security portal in the mobile app. Both do the same job.

Code & Entry History

Sidebar → Code History. Your full audit trail, with two views and rich filtering.

• Codes: every code generated, showing the Resident, the Visitor note, when it was Created and when it Expires, plus its outcome: used, Expired or Revoked.
• Entries / Exits: every actual movement through the gate.

Filter by direction (All directions, entry, exit) and by status (All statuses, expired, revoked), then search.

This screen answers the questions that come up after the fact: who let that vehicle in on Tuesday night? · which resident generated the code? · did the visitor ever leave?

Resident Incidents

Sidebar → Incidents. Incidents that residents reported through the mobile app, surfaced to you.

Each record can carry:

• The Resident who reported it and their contact.
• A Note from resident: their description in their own words.
• Attachments: photos and video they uploaded.
• Location and, where relevant, Destination.

Use it as the estate's incident register: a broken street light, a suspicious vehicle, a burglary, a flood at the back gate. Your gate staff see the same list on their console.

Entry Code Settings

Sidebar → Settings, headed Entry Code Settings. Three controls that change how the whole estate works, including what your residents see in their app.

Billing

Sidebar → Billing. Shows your Subscription, when it Expires and the Amount due.

1. Submit a payment

   Choose the Months of coverage you are paying for.

2. Attach the receipt

   Upload proof of your transfer or payment in the Receipt field.

3. Check payment history

   Every submission is listed with its receipt, so you can see what has been recorded and what is still pending review.

Let the subscription lapse and residents lose entry-code generation, and the gate falls back to whatever manual process you had before. Renew ahead of the expiry date.